Superior Client Experience
Why do we do this?
As personal injury attorneys in Los Angeles, our passion is in helping the injured recover.
We do this through case expertise, excellent legal advice, sound principles, and implementation of a Superior Client Experience (SCE).
What is SCE?
The Superior Client Experience is our version of a hotel concierge service for our clients. As a client, you will be assigned to one of our SCE representatives that will guide you through the entire process from beginning to end. Our reps are trained to answer any questions you may have regarding your personal injury claim. Beyond that, however, we also empathize with your current situation and build a family-like relationship with you through trust and results. You will have direct access to the attorney and be able to speak with him directly as needed. You will be able to meet personally with your rep or the attorney within a reasonable amount of time of your request. We will constantly update you with what is going on with your accident or injury case. We will personally speak with your doctors and keep records of your medical treatment and all your visits. We will send you updates via phone, email, or mail. We will go above and beyond the typical attorney/client relationship. There is much more involved and we don’t want to reveal all our secrets! Overall, we take care of every detail associated with helping you recover.